Selected work

Designing a complex input for payment attribution
In progress
One field, three ways in — typeahead, browse, paste — with guardrails at the commit seam. A live prototype, not mockups.
Making a diagnostics lab legible to patients and clinicians
In progress
A content system for a diagnostics client — one model feeding three surfaces, organised by the questions patients and clinicians arrive with.
Structuring institutional knowledge for a support team
Draft
A knowledge base for RNLI's Supporter Experience agents — adopted by the team before it was ever mandated.